• Profile

Sales Receptionist

Customer Services Advisor
About The Role
* highly competitive rates of pay  * instant access to your wages. No need to wait for payday! * exclusive employee discounts incl. retail and leisure savings * excellent career development incl. formal training * free parking * well-supported environment *  
21 hours per week - working Day shifts (08:30-18:00) on a rota basis, to include some weekend shifts (09:00-18:00)
£8.30 per hour
The Hawthorns Eastbourne are currently recruiting for a friendly, approachable and empathetic team player to join us as Sales Receptionist. As Sales Receptionist you will support the service by providing a positive and welcoming public image at the first point of contact, whether in person or by telephone, to promote and “sell” the service to prospective new residents, undertaking various marketing and sales activities.
You will ideally have experience as a receptionist or similar customer facing position, alongside sales / sales support experience.
The key responsibilities of our Sales Receptionist include:
  • Greet people politely and professionally whether in person or by telephone
  • Demonstrate support and empathy for the residents living in the apartments
  • Offer assistance to all visitors to the home in a courteous and helpful manner
  • Be responsible for the Reception area and ensure it is presented to a high standard at all times
  • Know the service sales show route, and check daily to ensure all areas for sales show rounds are presented to a high standard
  • Make arrangements for visits of potential residents and their families, completing relevant documentation, escort and sell the features and services of the service during the show round
  • Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail
  • Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the General Manager and company systems
  • Pass essential information to relevant staff or residents immediately
  • Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
  • Input and retrieve information into the company enquiry management system as required
  • Actively follow up and support the General Manager to manage any sales enquiries through to admissions
  • Assist with general administration duties as required
  • Attend staff meetings and staff training sessions as necessary
  • Adhere to service Policies and Procedures.
  • Actively market the service in the local community and keep an up to date database of competitors and their pricing
  • Work with the Well-being and Activity team, to market the service positively using social media
  • Provide clerical support to the General Manager and when appropriate other staff, to include diary management, photocopying, filing, and maintaining records
  • Develop and maintain positive relationships with all residents, family, visitors and colleagues.
About The Company

Hawthorns Retirement provides a unique concept of luxury, apartment-style retirement communities set within a purpose-built facility.  The Hawthorns first launched in the UK in 1985 in Clevedon, Somerset.  This was followed by The Hawthorns in Eastbourne in 1999, The Hawthorns in Braintree, Essex in 2009. With all three award-winning UK retirement villages.

In 2015, The Hawthorns, Aldridge located in the West Midlands was added, building upon the values and quality of service already established, but with the extended level of service to include care and support based upon resident needs. Registered with the Care Quality Commission (CQC), greater peace of mind is now provided.

Launched in March 2018 at Northampton The Hawthorns Northampton is the latest edition to the Hawthorns portfolio and is leading the development of our retirement concept into the 21st century. This retirement community will take The Hawthorns to new levels of luxury retirement living and is proving to be a very popular choice for people across in their retirement years across Northamptonshire.

Proof of eligibility to work in the UK is essential.